Return and Refund Policy

Effective Date: January 1st, 2023

Thank you for shopping at S&S Creations. We strive to provide high-quality products and excellent customer service. However, we understand that there might be instances when you need to return or exchange an item. This Return Policy outlines the terms and conditions for returning or exchanging products purchased through our website or mobile application (the "Services").

1. Eligibility for Returns

1.1 Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a return or exchange. Please contact our customer support team within 7 days of receiving the item to initiate the return process.

1.2 Change of Mind: If you simply changed your mind about a purchase, you may also be eligible for a return or exchange. In such cases, please contact our customer support team within 7 days of receiving the item. Please note that return shipping costs may apply in this scenario.

1. Conditions for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

2.1 Original Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.

2.2 Proof of Purchase: You must provide a valid proof of purchase, such as the order number or receipt.

2.3 Eligible Timeframe: Your return or exchange request must be initiated within the specified timeframe mentioned in Section 1.

1. Return Process

3.1 Contact Customer Support: To initiate a return or exchange, please contact our customer support team through one of the following methods:

• Cre8tionsbyss@gmail.com
• Online chat support
• 928-362-0345

3.2 Provide Information: When contacting us, please provide the following information:

• Your order number
• Product details (name, quantity, etc.)
• Reason for the return or exchange

3.3 Shipping Instructions: Our customer support team will provide you with instructions on how to return the item, including the return address and any necessary shipping labels.

3.4 Packaging: Please ensure that the item is securely packaged to prevent damage during transit.

1. Refunds and Exchanges

4.1 Refunds: Once we receive and inspect the returned item and verify its compliance with this policy, we will process the refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable, except in cases where the return is due to a damaged or defective product.

4.2 Exchanges: If you are eligible for an exchange, we will process the replacement item's shipment within 7 business days after receiving the returned item.

1. Non-Returnable Items

The following items are non-returnable and non-refundable:

1. Personalized Items: Items that have been custom engraved, monogrammed, or otherwise personalized with specific names, initials, or messages are often non-returnable.
2. Clearance or Final Sale Items: items purchased during clearance sales or marked as "final sale" may be non-returnable and non-refundable.
3. Used or Damaged items: items that have been used, washed, or damaged after purchase may not be eligible for return or refund.
4. Missing Original Packaging: items without their original packaging or missing any parts may not be accepted for return.
5. Limited-Edition or Collector's Items: Limited-edition or collector's items may be non-returnable due to their scarcity and high demand.
6. Promotional or Free items: items received as promotional items or gifts with purchase may not be eligible for return or refund.
7. Hygiene and Health Considerations: Some items, especially those used for beverages or food consumption, may be non-returnable due to health and hygiene regulations.

Customer Support

If you have any questions or need assistance regarding our return policy, please contact our customer support team:

Cre8tionsbyss@gmail.com